Privacy Policy

01 Who We Are

Ascentra Medical is a Medical Affairs consultancy based in Auckland, New Zealand, operated by Dr Alia Mahgoub. Our website is located at ascentramed.com.

We are committed to protecting your privacy and handling your personal information responsibly, in accordance with the New Zealand Privacy Act 2020 and applicable international privacy standards.

02 Information We Collect

We only collect personal information that you voluntarily provide to us. This includes:

• Contact form submissions — your name, organisation, email address, and any message you send via our website contact form
• Email communications — information you provide when contacting us directly by email
• LinkedIn interactions — if you contact us via LinkedIn, information visible on your public profile

We do not collect sensitive personal information (such as health data, financial information, or government identifiers) through our website.

03 How We Use Your Information

We use the information you provide solely to:

• Respond to your enquiry or consultation request
• Provide you with information about Ascentra Medical's services
• Maintain records of our professional correspondence
• Improve our website and services

We do not use your personal information for automated decision-making, profiling, or unsolicited marketing without your consent.

04 How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following limited circumstances:

• Service providers — we use Web3Forms to process contact form submissions. Your form data is transmitted securely to our email inbox. Web3Forms does not retain your data beyond transmission.
• Legal requirements — if required by law or to protect our legal rights

All third-party providers we use are bound by appropriate data processing agreements.

05 Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected — typically the duration of a professional relationship or enquiry, plus a reasonable period thereafter for record-keeping purposes.

If you request deletion of your information, we will do so promptly unless we are required by law to retain it.

06 Cookies and Analytics

Our website does not currently use tracking cookies or third-party analytics tools. We do not use Google Analytics, Facebook Pixel, or similar tracking technologies.

If this changes in the future, we will update this policy and provide appropriate notice and consent mechanisms.

07 Your Rights — NZ Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate personal information
• Request deletion of your personal information (where legally permissible)
• Withdraw consent to any use of your personal information
• Make a complaint to the Office of the Privacy Commissioner if you believe we have breached the Privacy Act

To exercise any of these rights, please contact us at alia.mahgoub@ascentramed.com. We will respond within 20 working days as required by the Privacy Act.

08 International Data Transfers

Our website and services are operated from New Zealand. If you contact us from outside New Zealand, your information may be transferred to and processed in New Zealand.

Where we use third-party services that process data outside New Zealand (such as cloud hosting providers), we ensure appropriate safeguards are in place consistent with the Privacy Act 2020.

09 Security

We take reasonable steps to protect your personal information from loss, unauthorised access, use, modification, or disclosure. Our website uses HTTPS encryption for all data transmission.

While we take reasonable precautions, no method of internet transmission is 100% secure. If you have concerns about the security of your information, please contact us directly.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when it was last updated.

We encourage you to review this policy periodically. Continued use of our website following any changes constitutes acceptance of the updated policy.

11 Contact & Complaints